We want you to be happy with your order. This policy explains when returns and refunds are possible.
1. Returns window
You can request a return within 7 days of delivery for standard, non-customised products. After 7 days, we can no longer accept returns.
2. Return conditions
- The item must be unused, in its original condition, and in the original packaging.
- You must have your order number or receipt.
- You are responsible for return shipping costs unless the item is defective or we shipped the wrong item.
3. Non-returnable items
- Custom-made signs (custom size, custom design, custom material).
- Products marked "Price on Request" and manufactured to your specification.
- Products damaged after delivery due to misuse or improper installation.
4. Defective or wrong items
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery with photos. We will arrange free collection and either replace the item or refund you in full.
5. How to start a return
- Email us at enquiry@safetysigns.sg with your order number, the item(s) you want to return, and the reason.
- We will confirm your return within 1 working day and give you the return address.
- Ship the item back, or arrange drop-off. Keep the tracking number.
- Once we receive and inspect the item, we'll process your refund.
6. Refund timeline
- Approved refunds are processed within 5 working days.
- The amount goes back to your original payment method. Bank processing may take an additional 3–7 working days.
- Original shipping fees are non-refundable, unless the return is due to our error.
7. Exchanges
We can exchange defective items for the same product. For a different product, please return the original and place a new order.
8. Cancellations
- You can cancel an order before it ships for a full refund.
- Once shipped, the standard return process applies.
- Custom orders in production cannot be cancelled.
9. Contact
For return or refund questions:
Email: enquiry@safetysigns.sg
WhatsApp: +65 8780 8962